Boa Vista Media – Terms & Conditions
Last updated: 10 September 2026
1. Scope and Acceptance
These Terms & Conditions apply to services provided by Boa Vista Media, including photography, videography, aerial/drone services, interactive 360° media, 3D virtual tours and scanning, floor plans, and related real-estate media services.
By booking services with Boa Vista Media, the client agrees to these Terms & Conditions.
The client confirms that they are the property owner or are otherwise authorized to commission the requested media services and to permit Boa Vista Media reasonable access to the property for the purpose of providing those services.
2. Booking and Scheduling
Bookings are subject to availability and confirmation. The client is responsible for providing accurate property, contact, access, and scheduling information.
Where a client qualifies as a consumer under applicable Portuguese law and enters into a distance or off-premises contract, statutory consumer rights apply, including any applicable right of withdrawal.
For qualifying distance service contracts, the consumer generally has 14 days from conclusion of the contract to exercise the statutory right of withdrawal, subject to the conditions and exceptions established by applicable law.
If a consumer requests that services begin during the statutory withdrawal period, Boa Vista Media may require the consumer’s express request for performance to begin during that period and any acknowledgement required by law. Where the service has been fully performed in accordance with the applicable legal requirements, the consumer may lose the statutory right of withdrawal.
Nothing in these Terms limits or excludes mandatory consumer rights provided by Portuguese or European Union law.
3. Property Access and Preparation
The client is responsible for ensuring that Boa Vista Media has safe and timely access to the property at the scheduled appointment time and that any necessary permission to enter and capture media at the property has been obtained.
Properties should be prepared and ready before arrival. Boa Vista Media is not responsible for cleaning, staging, moving furniture, or moving personal belongings unless specifically agreed in advance.
The client is responsible for removing or concealing personal documents, family photographs, security information, valuables, or other private or identifying items that they do not wish to appear in the finished media.
The client should also make appropriate arrangements regarding occupants, visitors, pets, or other persons who should not appear in the media.
If the property cannot be accessed or is not ready at the scheduled time, Boa Vista Media will work with the client to arrange a new appointment where reasonably possible.
4. Cancellations and Rescheduling
Boa Vista Media’s current booking policy permits clients to cancel or reschedule an appointment without a cancellation or rescheduling fee. Whenever possible, clients are asked to provide reasonable notice so the appointment time can be made available to others.
If the property cannot be accessed at the scheduled appointment time, Boa Vista Media will work with the client to arrange a new appointment.
Boa Vista Media may reschedule when weather, safety concerns, illness, equipment issues, regulatory restrictions, required authorizations, or circumstances outside reasonable control prevent the services from being performed safely, legally, or to the expected professional standard.
This cancellation policy is separate from, and does not restrict, any statutory withdrawal rights available to qualifying consumers under applicable law.
5. Drone and Aerial Services
Drone services are subject to weather conditions, airspace restrictions, property and location restrictions, applicable aviation regulations, safety considerations, and any required permissions or authorizations.
Booking a drone service does not guarantee that a flight can legally or safely be conducted at the property or at the originally scheduled time.
Where authorization or approval from an aviation, governmental, military, municipal, property, or other relevant authority is required, aerial work may need to be delayed, modified, relocated, or rescheduled.
If aerial services cannot be performed, Boa Vista Media may reschedule the aerial portion of the service or make another appropriate arrangement with the client.
Safety and legal compliance take priority over completion of a requested drone flight.
6. Editing and Creative Discretion
Images, videos, and other media are professionally captured and edited according to the style and quality standards of Boa Vista Media.
The client acknowledges that photography and videography involve creative judgment. Editing choices including composition, exposure, color, cropping, sequencing, music, transitions, camera movement, and other creative decisions remain at the professional discretion of Boa Vista Media unless otherwise agreed.
Reasonable correction requests will be considered. Extensive revisions or requests outside the originally booked service may incur an additional fee, which will be agreed with the client before additional work is performed.
7. Property Representation
Boa Vista Media aims to present properties attractively while maintaining a professional and credible representation.
Unless specifically requested and agreed, editing will not intentionally alter permanent physical characteristics of a property in a manner that materially misrepresents it.
The client remains responsible for ensuring that their advertising and property listing comply with applicable law, property-portal requirements, and any professional obligations applicable to the client.
8. Delivery and Turnaround
Estimated delivery times may vary depending on the services ordered, property size, workload, weather, technical requirements, third-party processing, and other circumstances.
Boa Vista Media will make reasonable efforts to meet communicated delivery estimates but does not guarantee a specific delivery time unless expressly agreed.
Media may be delivered through an online gallery, download link, video platform, virtual-tour platform, or another appropriate delivery method depending on the services purchased.
9. Payment and Release of Media
Unless otherwise agreed, payment is due upon delivery of the completed media.
Boa Vista Media may provide watermarked or otherwise restricted previews before payment. Full-resolution and/or unrestricted downloadable media may remain unavailable until payment has been received.
Payments may be processed through third-party payment providers made available through the Boa Vista Media booking and delivery platform.
Invoices and receipts will be issued as required under applicable Portuguese law.
10. Copyright, Licensing and Permitted Use
Unless otherwise agreed in writing, copyright and ownership of photographs, videos, and other creative media produced by Boa Vista Media remain with Boa Vista Media.
Upon payment, the client receives a non-exclusive licence to use the delivered media for marketing, advertising, and promoting the property for which the media was commissioned.
Permitted use may include property portals, agency websites, social media, digital advertising, printed property marketing, and similar real-estate promotional purposes.
The client may not sell, sublicense, or transfer the media to unrelated third parties for purposes unrelated to marketing the commissioned property without permission from Boa Vista Media.
11. Portfolio and Promotional Use
Boa Vista Media will use media from an assignment for its own portfolio or promotional purposes only where the client has separately authorized such use.
Where permission is granted, this may include use on the Boa Vista Media website, social media, YouTube, advertising, portfolio materials, and other promotional channels.
Authorized portfolio use may include photography, video, drone imagery, interactive 360° walkthroughs, 3D virtual tours, floor plans, and other media created during the assignment.
Boa Vista Media may blur, crop, obscure, or otherwise remove personal, identifying, private, or security-sensitive information before publication where appropriate.
Portfolio and promotional permission is separate from the client’s purchase of services. Declining promotional permission does not prevent a client from booking Boa Vista Media.
12. Interactive 360°, 3D Virtual Tours & Third-Party Platforms
Interactive 360° walkthroughs, 3D virtual tours, video, media galleries, and similar services may rely on third-party hosting or technology platforms.
The availability, functionality, processing time, compatibility, and presentation of media on third-party platforms may be affected by those platforms and may change independently of Boa Vista Media.
Boa Vista Media will make reasonable efforts to deliver the service as described but cannot guarantee uninterrupted availability or continued functionality of a third-party platform outside its control.
Where ongoing third-party hosting, subscriptions, or platform fees apply to a particular service, applicable terms or fees will be communicated to the client.
13. Circumstances Beyond Reasonable Control
Boa Vista Media will not be responsible for delays or inability to perform services caused by circumstances reasonably outside its control, including severe weather, unsafe conditions, regulatory or airspace restrictions, delays in required authorizations, property-access problems, service outages, third-party platform interruptions, or significant equipment failure.
Where reasonably possible, Boa Vista Media will work with the client to reschedule or provide an appropriate alternative.
14. Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
Subject to applicable law, Boa Vista Media will not be responsible for indirect or consequential losses arising from the client’s use of delivered media or circumstances outside Boa Vista Media’s reasonable control.
Nothing in this section affects mandatory rights or remedies available to consumers under applicable Portuguese or European Union law.
15. Privacy and Personal Information
Personal information provided in connection with the website, bookings, payments, property media, and services will be processed in accordance with the Boa Vista Media Privacy Policy and applicable data-protection law.
The client is responsible for taking reasonable steps to ensure that people, personal documents, photographs, security information, or other private material that should not be captured are removed, concealed, or otherwise addressed before the shoot.
16. Consumer Dispute Resolution
In accordance with Portuguese Law no. 144/2015 of 8 September, consumers may use an authorized Alternative Consumer Dispute Resolution entity (Entidade de Resolução Alternativa de Litígios de Consumo – RAL), where applicable.
For consumer disputes within its territorial and material competence, the relevant entity for Boa Vista Media is:
CICAP – Centro de Informação de Consumo e Arbitragem do Porto / Tribunal Arbitral do Consumo Rua Damião de Góis, 31 – Loja 6 4050-225 Porto, Portugal Website: cicap.pt
Further information regarding consumer dispute resolution, eligibility, and procedures is available directly from CICAP.
This provision applies to consumer disputes as defined by applicable law and does not generally apply to services acquired for professional or business purposes.
Nothing in this section limits any mandatory rights available to consumers under Portuguese or European Union law.
17. Governing Law
These Terms & Conditions are governed by Portuguese law.
Nothing in these Terms affects mandatory rights that a client may have under applicable Portuguese or European Union legislation.
18. Changes to These Terms
Boa Vista Media may update these Terms & Conditions to reflect changes to its services, business practices, platforms, or applicable legal requirements.
The version in effect at the time of a booking will apply to that booking unless otherwise required by law or agreed with the client.
19. Contact
Boa Vista Media
Porto, Portugal