Privacy Policy
Last updated: 10 September 2026
1. Introduction
Boa Vista Media respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how personal information is collected, used, stored, and shared when you visit our website, contact Boa Vista Media, book services, make payments, or otherwise interact with our services.
Boa Vista Media operates in Porto, Portugal and processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese data-protection law.
2. Data Controller
Boa Vista Media is responsible for the processing of personal data described in this Privacy Policy.
Contact:
Boa Vista Media
Porto, Portugal
3. Personal Data We Collect
Depending on how you interact with Boa Vista Media, we may collect information including:
● Name
● Email address
● Telephone number
● Company or agency information
● Billing and invoicing information
● Property address and property information
● Appointment and scheduling information
● Property access and arrival instructions provided by you
● Services ordered and order history
● Communications and requests relating to your booking
● Payment status and transaction-related information
● Information submitted through our website, booking platform, or other communications
● Technical and website-usage information, such as IP address, browser or device information, pages visited, and similar information collected through website technologies where applicable
Payment-card information may be collected and processed directly by our payment-processing providers. Boa Vista Media does not need to receive or store complete payment-card details in order to provide its services.
4. How We Use Personal Data
Personal data may be used to:
● Process and manage bookings
● Schedule and perform photography and media services
● Respond to website enquiries
● Communicate regarding appointments and orders
● Deliver completed media
● Process and record payments
● Issue invoices and receipts and comply with accounting and tax obligations
● Provide customer support
● Operate, maintain, secure, and improve our website and services
● Maintain business and transaction records
● Protect against fraud, misuse, and security threats
● Comply with legal and regulatory obligations
● Establish, exercise, or defend legal claims where necessary
5. Legal Bases for Processing
Depending on the circumstances, Boa Vista Media processes personal data because:
● Processing is necessary to take steps at your request before entering into a contract or to perform a contract with you;
● Processing is necessary to comply with legal obligations, including applicable tax, invoicing, accounting, and regulatory requirements;
● Processing is necessary for legitimate business interests, such as operating and protecting the business and website, maintaining appropriate records, preventing misuse, and responding to customer enquiries, provided those interests are not overridden by your rights; or
● You have provided consent where consent is required.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
6. Website, Cookies & Analytics
The Boa Vista Media website may use cookies and similar technologies necessary for the website to function properly and, where enabled, to understand website usage and performance.
Our website is hosted using Squarespace. Squarespace and other website service providers may process technical information such as IP addresses, browser and device information, and website activity in connection with providing, securing, and operating the website.
Where applicable law requires consent for non-essential cookies or similar technologies, such technologies will be used in accordance with the applicable consent requirements and the choices available to website visitors.
7. Service Providers and Recipients
Boa Vista Media may use trusted third-party service providers to operate its business. These may include providers of:
● Website hosting and related online services
● Online booking, scheduling, gallery, and media-delivery services
● Payment processing
● Email, calendar, and business productivity services
● Cloud storage and data hosting
● Virtual-tour, 3D, video-hosting, and other media platforms
● Accounting, tax, legal, or other professional services where necessary
Personal data is shared only where reasonably necessary for the relevant service, business purpose, or legal obligation.
Boa Vista Media does not sell personal data.
8. International Data Transfers
Some service providers may process personal data outside Portugal or the European Economic Area. Where GDPR requires safeguards for an international transfer, appropriate mechanisms will be relied upon in accordance with applicable data-protection law.
9. Data Retention
Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected, including providing services and satisfying applicable legal, accounting, tax, regulatory, and dispute-resolution requirements.
Different categories of information may therefore be retained for different periods.
10. Data Security
Reasonable technical and organizational measures are used to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Your Data Protection Rights
Subject to the conditions provided by applicable law, you may have the right to:
● Request access to your personal data
● Request correction of inaccurate or incomplete data
● Request deletion of your personal data
● Request restriction of processing
● Object to certain processing
● Request portability of your personal data
● Withdraw consent where processing is based on consent
Some rights may be limited where Boa Vista Media is legally required to retain or process particular information.
Requests concerning personal data may be sent to jake@boavistamedia.pt.
12. Complaints
If you believe your personal data has been processed in violation of applicable data-protection law, you have the right to lodge a complaint with the competent supervisory authority.
In Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD).
13. Third-Party Services
Our website, booking platform, payment services, media-delivery services, virtual tours, video hosting, or communications may involve third-party services. Those providers may process personal information under their own privacy policies and data-protection obligations.
14. Property Media, Images & Virtual Tours
In providing photography, video, drone, 360° walkthrough, 3D scanning, floor plan, and related real estate media services, Boa Vista Media may capture images or other information relating to a property and its surroundings. Such media may incidentally contain personal data, including identifiable individuals, photographs, vehicle registration plates, addresses, personal belongings, documents, or other identifying information.
Boa Vista Media processes property media as necessary to provide the services requested by the client, including editing, hosting, storage, delivery, and creation of virtual tours or other digital media.
Where the client has separately authorized Boa Vista Media to use media for portfolio or promotional purposes, selected media may also be published on the Boa Vista Media website, social media accounts, video-sharing platforms, portfolio materials, advertising, or other promotional channels.
Boa Vista Media takes reasonable steps to avoid publishing personal, private, or security-sensitive information and may blur, crop, obscure, or remove such information where appropriate. Clients are responsible for preparing properties before capture and should remove or conceal personal documents, photographs, security information, valuables, and other items they do not wish to appear in the media.
Property media may be processed or hosted using third-party service providers necessary to provide the service, which may include cloud storage, media-delivery, virtual-tour, website, and video-hosting platforms. Where personal data is transferred outside the European Economic Area, Boa Vista Media will use applicable safeguards as required by data-protection law.
Individuals may contact Boa Vista Media regarding personal data appearing in media produced or published by Boa Vista Media, including requests concerning access, correction, objection, restriction, or deletion where applicable under data-protection law.
15. Changes to This Privacy Policy
Boa Vista Media may update this Privacy Policy when its services, legal obligations, website technologies, or data-processing practices change. The current version will be made available through the Boa Vista Media website and/or booking platform.